Delete your PhoneNow account

Last updated 5 October 2026

In the app

1. Open PhoneNow and sign in.
2. Go to Account, then Delete account.
3. Confirm with your PIN or Face ID.

Without the app

Email support@phonenow.tech from the email address on your account, with the subject "Delete my account" and the phone number you signed up with. We will confirm it's you before deleting anything, and reply within 30 days.

Before you delete

• Any orders still being delivered, trade-ins in progress or open refunds must be finished first.
• Wallet money is store credit and cannot be withdrawn. Please spend any remaining balance or Buy in advance credit before deleting, or contact support and we will help you settle it.

What we delete

• Your profile: name, email, phone number and profile photo.
• Your saved addresses, PIN, trusted devices and app settings.
• Your support chat messages and uploaded photos, except where they are needed for an open dispute.
• Identity check images (selfie and ID documents) held by us.

What we keep, and why

Some records must be kept for as long as the law requires, for tax, accounting, fraud prevention and to handle disputes. These include order and payment records, invoices and receipts, and the audit log of staff actions. They are kept securely and are not used for marketing. Payment card details are held by Paystack, not by us.

For more detail, see our Privacy Policy.